WINTER STORM 2023

ELECTRIC

AUSTIN ENERGY for Electricity information & Report Outages: 512-322-9100 or report online at https://austinenergy.com/ae/. 

WATER  

• WATER DISTRICT #10 for Water Information and to Report Outages: Phone 512-327-2230 - After Hours 512-246-1400 - Online at https://www.waterdistrict10.org/. 
  • For EMERGENCIES call Crossroads Utility at 512-246-1400.

Water District 10 Updates - as of 2/5/23

• The Precautionary Boil Water Advisory is cancelled.
• The Emergency Water Conservation Advisory is cancelled.
• There are no remaining advisories for Travis County Water District 10.

CLEAN UP EFFORTS

Recovery / Debris Pick Up / Dumpsters - as of 2/3/23

• This week, City-contracted crews have been working to clear main thoroughfares before making their way to collector streets and residential streets. Although this community clean up may be a lengthy process, the City will continue to keep residents informed.
• In the meantime, residents should continue following all regularly scheduled curbside trash and recycling collection guidelines (i.e., your cart plus three (3) bags or bundles.)
• In addition, the City has dumpsters for the collection of vegetative debris at 4010 Bee Cave Road and Old Stable Lane, just north of Bee Cave Road. These collection sites became available as of Saturday, February 4th.
• Finally, the City is working to finalize plans in conjunction with contractor(s) for the collection of tree limbs and vegetative debris throughout the community.
• For notifications and alerts, please sign up for the City of West Lake Hills Mass Notification System by visiting https://citywlh.bbcportal.com/Entry.

DISASTER DECLARATION INFORMATION

• Local Disaster Declaration  
• Disaster Declaration issued by Governor Abbott
  • Additional information from the Governor's office may be found at https://gov.texas.gov/news.
• Individual State of Texas Assessment Tool (iSTAT) Survey
  • The West Lake Hills community has been ravaged by the winter storm this week. As we begin the recovery process, we ask that you report your damages through the Individual State of Texas Assessment Tool (iSTAT). This is voluntary, but the information provided helps state and local emergency management officials across Texas identify and understand damages that have occurred during this event.

    Please click on the link below to begin the survey:

    https://survey123.arcgis.com/share/344d59d323fd47b3bab8e8cd60b64585?field:incident_id=23-0005%20Severe/Winter%20Weather%2029JAN.

EMERGENCY CONTACT INFORMATION

Where to report outages and find information on electricity and water outages:

• WATER DISTRICT #10 for Water Information & to Report Outages: Phone: (512) 327-2230 - After Hours: (512) 246-1400 - https://www.waterdistrict10.org/.  
  • For EMERGENCIES Call Crossroads Utility at (512) 246-1400.
    
• AUSTIN ENERGY for Electricity information & Report Outages: 512-322-9100 or report online: https://austinenergy.com/ae/.  
  • Updates can also be found on their social media pages.
    
• WEST LAKE FIRE DEPARTMENT: 911 or for Non-Emergencies 512-539-3400 or info@WestlakeFD.org. 
  
• POLICE:  For EMERGENCY situations, call 9-1-1.  For non-emergency situations, call 3-1-1 or 512-974-0845 ext. 3.  
  • To contact the West Lake Hills PD Administrative Office, call 512-327-1195. If calling after-hours, you may leave a message and staff will respond the next business day.
    
• TREES: Crews are working on removing downed trees as quickly as possible, no need to report at this time.

Message from Mayor Anthony 

As of 2/6/23

Good evening, 

This is West Lake Hills mayor Linda Anthony with another important message about the widespread damage to vegetation and prolonged power outages from last week's ice storm.

We have been in repeated daily contact with City of Austin and Austin Energy officials since the outages started. We've given them a list of addresses where we know power remains out and we are doing our best to expedite repairs and be your squeaky wheel. I know that's scant consolation to those of you who are still without power and you have my heartfelt sympathy. 

As stated last week, the damage to vegetation is far more extensive than we anticipated due to the heavy level of ice. We have cleared streets of downed trees and our roadways are open. Now begins the task of removing debris like we did in the aftermath of Uri. 

We've contracted with several companies to help with the cleanup and hope to sign on additional crews this week. We are dividing the city into zones, and will assign crews to those areas. We will post a map of those zones, and the crews assigned to them on our website and update that list as more information becomes available. In addition, the city has several dumpsters - at 4010 Bee Cave Road and at the AT&T switching center off Old Stable and Bee Cave - where residents can take vegetative debris.

This is going to be a long process, and I ask for your patience. Please stay safe and check our website for updates. 

Thank you and have a good evening.