Wastewater/Winter Water Averaging
Winter wastewater averaging is a way for you to save money. Wastewater averaging takes place during the winter months and determines a cap on the volume of wastewater you will be billed for each month for the next year.
The city pulls your January-March wastewater reads for the annual average. Your new wastewater average will begin with your May bill each year.
Wastewater Averaging Fact Sheet
How am I billed for service?
If you want to reduce your wastewater bill:
Why does the City use a wastewater average as the basis for my wastewater bill?
Why is wastewater averaging done December to February?
Why do I pay more for wastewater than I do for my water?
What if I have a water leak or other situation which artificially increases my wastewater usage?
Please be aware that the City of Austin partially bills the City based on customers’ winter water averages, so once Austin finalizes West Lake Hills’ wastewater bill, it will not be possible to make further adjustments.