Services & Info

News & Announcements

See what your West Lake Hills Police Department has been up to!

Close Patrol

Residents who will be away from their home for an extended period may request the police department conduct a close patrol of their residence. As time and manpower allows, an officer will check the residence for any unusual or suspicious activity. If something is found to be out of place or suspicious, the police department will attempt to contact the homeowner to report their findings. 

Compliment or Complaint

The West Lake Hills Police Department is dedicated to excellence and providing the best possible service to all residents and visitors of West Lake Hills. Please take a moment to let us know how we are doing.

Public Information Request

The Texas Public Information Act gives you the right to access government records. All government information is presumed to be available to the public, with certain exceptions. To submit an open records request, please click here. To obtain a copy of a crash report, please visit the Crash Records Information System ("C.R.I.S") website operated by the Texas Department of Transportation.

Ride Along Request

Ride Alongs with our Patrol Division are available to the public as an opportunity for citizens to observe the day-to-day duties of patrol officers. Riders will accompany a West Lake Hills Police Officer in a departmental vehicle while the officer engages in the performance of their duties and responds to calls for service.

Stay Informed

A list of resources for information on local weather updates, road closures, low-water crossings, and traffic delays in our community.

Victim Services & Helpful Phone Numbers

A list of helpful phone numbers and resources for individuals affected by crime and crisis circumstances to reduce the impact of trauma and provide support to those in need.

Dispatch Services

The West Lake Hills Police Department contracts with Travis County for dispatch services which is located at the Combined Transportation, Emergency, and Communications Center (CTECC).

Wildlife & Pets

Resources and information regarding injured wildlife and lost and found pets in the City of West Lake Hills.

Alarm Permits

The City of West Lake Hills does NOT require an alarm permit.  Please ensure your alarm company has the phone number provided should they need an officer dispatched to your address for an activated alarm: 512-974-0845 (opt. 3). To speak with someone regarding alarm permits for the City of Austin, contact the Austin Development Services Center at 512-974-5730 or Online.