Wastewater /Septic

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COVID-19 TEMPORARY NOTICE: The City Hall lobby is closed, but the City is encouraging its utility customers to pay their bills online, over the phone at 512-610-6866 or drop off a check/money order in our 24-hour drop box. The City of West Lake Hills Wastewater Department is temporarily waiving late fees and has suspended disconnects for non-payment. View payment plan information.

PENALTY FEE UPDATE: As of January 1, 2020, past due balances will receive a Penalty fee in the amount of $25.00 for residential accounts, and $35.00 penalty for commercial accounts. A late fee will be applied on the 16th day from the billing due date.

WINTER WATER AVERAGING period starts 12/15/2019- 3/15/2020.

NON-RESIDENTIAL SERVICE CONTRACT FEE CHANGE: The new rates shall be set effective January 1, 2020, for NRCSA customers only. Demand charge: $18.37 Volume Charge $17.78 (per 1,000 gallons).


Wastewater Service Application
Fact Sheet- Billing and Averaging
Autopay Form
Grinder Pump Order Form
Capital Recovery Fees
Grinder Pump User Guide
Close Wastewater Account Form
Permit Submittal Checklist

Commercial Connection Manual

Residential Connection Manual

Connection Fees Estimate-2020 Wastewater 

Wastewater Lines/System Map


  • West Lake Hills Utility Coordinator:  512-610-6866. For general information on wastewater capacity availability, eligibility for service, service applications, connection fees, pre‐construction meeting, and final approval of the wastewater connection.
  • ATS (Licensed Plumbing and Electrical Inspections): 512‐328‐6995. ATS is required to inspect all plumbing and electrical installations. Plumbing includes all work from the residence to the grinder pump unit.
  • Crossroads Utility Services (Grinder Unit, Low Pressure Service Lines, and Connections to Main Inspections): 512‐246‐1400. Crossroads is required to inspect the installation of the grinder pump unit, low pressure service lines, and connections to existing mains.
  • Hydro Source Services (Grinder Pump Unit Supplier): 512-572-6188.  Hydro Source Services is the required supplier of the grinder pump units. They are required to certify the installation and to start‐up the grinder pump unit prior to connection to the system.
  • West Lake Hills Septic Inspector: Call 512‐610‐6836 or 512‐327‐3628 or email. Coordinate decommissioning of existing septic system with the City’s Septic Inspector. Schedule an appointment to discuss the requirements for each specific system. Abandonment shall be in accordance with current TCEQ regulations.