What precautions are being taken to protect personal information?
Our service provider is Connect-CTY® of The NTI Group, Inc. (NTI). NTI takes
security and privacy concerns very seriously and does not sell, trade, lease or
loan any data about clients to any third party. From a technical perspective, they
utilize multiple physical and virtual layers of firewalls to maintain data security.
NTI only utilizes secure transmissions with its customers. No confidential
information is ever transmitted between NTI and its customers using e-mail or
FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in
state-of-the-art facilities which require photo identification, thumb-print
recognition, keyed access, and are manned 24/7 with full-security personnel. All
data is encrypted prior to being placed on tape for offsite storage. NTI also
retains an external, independent security firm to perform annual security audits.

Show All Answers

1. What is the mass notification service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Does the service replace other systems that have been used to provide
5. Is my telephone number included in the notification database?
6. May I use a cell phone as my notification database listing?
7. What precautions are being taken to protect personal information?
8. Will there be a way to positively identify incoming calls which are made by the city using the system?
9. Will the service work if I have a call screening system on my phone?
10. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
11. If I have provided more than one phone number, when will they be called?
12. My primary phone or my second listing is a cell phone with a non-local area code. Will the service call numbers outside the area?
13. How does the system respond to busy signals or no-answer situations?
14. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
15. I was not able to listen to the entire call. Is there a way to repeat the message?
16. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?